FACE IT — The single most important asset that differentiates you from your competition is your people, particularly those on the front lines, face-to-face with your most precious customers and guests. Every employee has natural relationship skills, perfect knowledge of the product and can charm the customer and guest to buy and return often.

FAT CHANCE — Skills like those don't just happen. They're learned. Which means they can be taught. And, with the challenges of seasonal hiring and turnover, it has to be taught and be transferred to the end of the line FAST. Integrated Training Solutions has developed a training program that is fast, complete and will make a difference. TAKE CONTROL — You, the manager, are the CTO (Chief Training Officer).

USE THE METHOD: Quality control for your staff! — ITS “customer centric” training method develops the skills to: Relate to a variety of customers and put them at ease. See through the customer's eyes and discover the customer point of view. Dazzle (just a little — it's fun) and create a larger more lasting relationship with the resort, store or the activity. ITS TRAINERS: Get the ball rolling! — Our hot shots can stir up your staff into a selling-is-fun frenzy, but at some point your managers and trainers become the mentors and roll models. GET THE TOOLS: Keep the flame alive! — Equip your trainers and managers with the tools to keep the staff sharp and get new hires on-board. It's like buying a new PC; you open the box and everything you need is inside, with easy-to-follow, step-by-step instructions.